Refund and cancellation policy

Plans

• Plans are one-time purchases for a fixed period and do not renew, so there is nothing to cancel.
• You can request a refund within 7 days of purchase. We review each request and refund in full where the plan has not been substantially used; otherwise we may offer a partial refund or decline, and we will explain why.
• We always refund in full if you were charged twice for the same order, or if you paid and your plan was not activated and we cannot fix it.

Instructor sessions

• You can cancel or reschedule a booked session up to 24 hours before it starts from your bookings page. Cancelling a paid session within that window entitles you to a full refund.
• If the instructor cancels, you receive a full refund or can book another slot.
• Sessions you miss without cancelling are not refunded.

How to request a refund

Use “Request a refund” next to the order on your billing page, or contact us with your receipt number. Approved refunds go back to the original payment method through the payment gateway. Your bank may take 5–7 working days to show the credit.

When a plan is refunded in full, access from that plan ends.